AC33 Privacy Policy – Our Commitment to Protecting Your Data

AC33 (ac33.best) takes the privacy of its members seriously. This Privacy Policy explains what information AC33 collects, why it collects it, how it is used, and what rights you have. This policy applies to the AC33 website, mobile app, and all related services.

By creating an account or using AC33's services, you confirm that you have read and agreed to this Privacy Policy. If you have any objections, please contact the support team.

• This policy applies equally to our website, mobile app (Android and iOS), and all other digital channels.
• This policy does not apply to third-party links or services — please refer to the respective party's own privacy policy in those cases.
• This policy is available in both Bengali and English. In the event of any conflict, the Bengali version shall take precedence.

AC33 only collects information that is strictly necessary — nothing more is asked of you. Below is a detailed breakdown of what data is collected and under what circumstances.

Information collected at registration:

• Full name, email address, and mobile number
• Date of birth (for age verification)
• District or division of residence
• Preferred payment method

Identity Verification (KYC) Timeframe:

• Photo of national ID card or passport
• Selfie photo (for identity verification)
• Proof of address (if required)

Data collected automatically while using the platform:

• IP address & device type
• Browser or App Version
• Login time and session information
• Betting Activity & Transaction History
• Usage Patterns via Cookies and Tracking Pixels

AC33 uses collected data for specific, transparent purposes only. It is never used beyond those stated purposes.

AC33 uses your data to personalise your experience. For example, if you frequently bet on cricket, cricket-related offers will be shown to you first. This process is fully automated and no human reviews your personal data.

AC33 does not sell your personal data. However, in certain limited circumstances, a restricted amount of information may be shared with designated parties.

When and with whom your data may be shared:

• Payment Providers: Necessary information is shared to process transactions with bKash, Nagad, Rocket, or your bank. These providers follow their own privacy policies.
• Identity Verification Services: Licensed verification agencies may access data as part of the KYC process. These agencies are bound by confidentiality agreements.
• Law Enforcement Agencies: AC33 is legally obligated to comply with court orders or other legal requirements to disclose data.
• Technology service providers: Those working in services such as cloud storage and security analysis are granted limited access to data under contractual agreements.

Cookies and similar technologies are used across the AC33 website and app to enhance your experience and help maintain platform security.

Cookie types:

You can block cookies through your browser settings, though this may affect some features. Cookie preferences within the AC33 app can be managed under Profile → Privacy.

AC33 retains your data only for as long as necessary – no longer. Where legal obligations require it, data is kept for the required period, then deleted.

• Data for active accounts: Retained for as long as your account remains active. This data is necessary for service delivery.
• Transaction Records: As required by financial regulations, data may be retained for up to 5 years. Once this period expires, it is automatically deleted.
• KYC Documents: Following account closure, data is retained for up to 3 years for legal compliance purposes, after which it is securely deleted.
• Inactive Accounts: An account becomes inactive after 12 months without a login, and non-essential data is deleted after 36 months.
• Cookies & browsing data: Session cookies are deleted as soon as you close your browser. Persistent cookies typically expire within 90 days.

Upon an account deletion request, all data beyond what is legally required will be permanently deleted within 30 days. Complete removal from backup servers may take up to 60 days.

AC33 believes you have full ownership over your personal data. The rights listed below can be exercised at any time.

AC33 does not provide services to anyone under the age of 18. AC33 takes special care to protect children's privacy.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• If any data belonging to a minor is collected inadvertently, it will be deleted as soon as we become aware.
• If a parent suspects their child is using AC33, please contact support immediately.

AC33 may update this Privacy Policy from time to time due to changes in technology, legal requirements, or service improvements. Active members will be notified in advance of any significant changes.

• The date of any changes will be published at the top of the page as the "Last Updated" date.
• For significant changes, you will be notified via your registered email or an in-app notification – at least 7 days in advance.
• Continued use of the service after a notice has been issued will be considered acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request.

For any privacy-related questions, concerns, or rights requests, you can reach us through the methods below. AC33's data privacy team handles all such requests directly.

• Email: support@ac33.best (please include "Privacy Request" in the subject line)
• Live Chat: Available directly on the AC33 platform
• Response time: typically within 48 hours, or up to 30 days for complex cases

If you are not satisfied with the resolution of a complaint, you have the right to escalate it to the relevant regulatory authority. AC33 will assist you through this process.